How Olivia’s resume is built
Layout and order
Olivia Hughes is a fictional sample written for the UK, so the document is called a CV, set on A4, with no date of birth. Docket puts serif section labels in a side column and names the organisation first, which suits office roles where the employer's size and type matter. Her current firm is described in the summary as a 60-person engineering firm, so a reader knows the scale before the bullets start. A References line closes the page, as many UK employers still expect.
How the bullets are built
Admin work can read as a list of tasks, so each bullet adds the scale or the change. Managing diaries for 3 directors, with 40+ client visits a year, gives the load. Supplier accounts become a result: stationery and catering spend down 15% after a review she ran. The room booking bullet is small but concrete; 6 rooms and no more double bookings is a problem every office recognises. Her receptionist job keeps one line with 120 appointments a day across 5 dentists, which shows she can handle volume at a front desk.
Administrative assistant resume questions
Should I list Microsoft Office on an admin CV?
Yes, but name the parts you use, such as Outlook, Excel or SharePoint, and any finance or booking software. The sample groups software apart from admin skills so both are easy to find.
Do I need to write "References available on request"?
It is optional. Some UK employers expect it and it costs one line. The sample keeps it; remove the section in the editor if you need the space.
How do I move from receptionist to office manager?
Lead with the parts of your job that already look like management: suppliers, budgets, systems you set up. Put those bullets first and keep routine front-desk tasks short.