How Kevin’s resume is built
Layout and order
Kevin Park is a fictional help desk technician in Seattle, written for the US on Letter paper. Signal keeps the page to one column with skills two to a row, so support tools and ticketing systems sit in short groups rather than one long run. Certifications come before skills: CompTIA A+ and the Microsoft 365 desktop administrator certificate are what most IT managers screen for at this level. The headline names the A+ too, which makes the point before anyone reaches the certificates.
How the bullets are built
Support work has natural numbers, so use them. The first bullet gives volume and speed: 35 to 50 tickets a week, first response under 15 minutes. The second shows automation, with new-hire setup cut from 3 hours to 40 minutes using Intune and PowerShell. The third shows the habit hiring managers want most, writing things down: 60 knowledge base articles that cut repeat password tickets by about a third. "About a third" is honest rounding and reads better than a false-precision percentage. The college help desk job gets one line on scale, 2,000 students and staff.
IT support specialist resume questions
Is CompTIA A+ worth listing if I have experience?
Yes, early in your career. Many job posts for help desk roles still ask for it. Once you have a higher certificate, you can drop A+ to save space.
How do I show soft skills on an IT support resume?
Through results rather than adjectives. Response times, documentation and fewer repeat tickets show patience and clarity better than writing that you are a good communicator.
Should an IT support resume be one page?
In the US, one page is usual for the first few years. The editor shows the page count as you type, so you can see when to trim.