Resume keywordsCustomer Success Manager
Customer Success Manager resume keywords
Retention, expansion and onboarding speed are the numbers that get a call back.
Skills to show
Use the exact phrase where it is true, inside a bullet and not only in a list.
- customer onboarding
- retention
- account management
- churn reduction
- renewals
- upselling
- QBR
- customer health score
Tools and software
- Salesforce
- Gainsight
- HubSpot
- Zendesk
- Intercom
- Slack
Verbs that fit customer success manager work
- retained
- onboarded
- expanded
- resolved
- renewed
- trained
Example bullets
The numbers are examples. Replace them with your own and round honestly.
- Managed 55 accounts worth $2.1M in annual revenue and kept gross retention at 94%.
- Cut onboarding time from 30 days to 18 with a standard checklist and weekly check-ins.
- Expanded 11 accounts into a higher plan, adding $180,000 in annual revenue.
Mistakes to avoid
- Describing friendliness instead of retention and expansion numbers.
- Skipping book size, which tells the reader your scope.